Signal Is Down Globally, COO Confirms This Is Due Huge Influx of Users

Signal has seen millions of new users joining up in the last week.

Signal is a secure messaging application that is open source

Signal is facing an outage globally — thousands of users are reporting errors to site status tracker DownDetector confirmed this for ourselves as well. Although you can open the app and send messages, nothing is actually being delivered right now. The issues seem to have started about one hour ago at 8.30pm IST on Friday, and appears to be a global outage. 

[Update 11.50pm, January 15 – Signal has sent TechJadu a message with the following statement from its COO Aruna Harder: “We have been adding new servers and extra capacity at a record pace every single day this week, but today exceeded even our most optimistic projections. Millions upon millions of new users are sending a message that privacy matters, and we are working hard to restore service for them as quickly as possible.”]

If you open Signal right now, you will see a new banner which explains that the app is facing some technical difficulties, although there are no additional details in the banner as of now. However, it does say that the team is working to restore service as quickly as possible.

The company has now confirmed that the issue has to do with the huge number of users who have been signing on to Signal, as people are moving away from WhatsApp in droves after it announced a new privacy policy, and said that if users did not accept, then their accounts would have to be removed. Signal was downloaded by 17.8 million users over the past seven days, a 62-fold rise from the prior week. Brian Acton, who co-founded WhatsApp before selling it to Facebook and then co-founding the Signal Foundation, said that the expansion in recent days had been “vertical”.

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